What are cookies?
A cookie is a small file of text information that is stored on your internet browser or the hard drive of your computer or mobile device when you first visit our site.
- distinguish you from other users of our website
- enable us to recognise your device so you don't have to give the same information several times during one task
- recognise when you have given your username and password so that you don't need to do it for every web page that you visit
- measure how many people use our website
Certain cookies may contain personal information, for example if you login but do not log out in the same session a cookie will store your username and password for your next visit, however we do not store any personally identifiable information such as credit card details in the cookies we create.
Most cookies will not collect information that personally identifies you instead they will collect more general information such as how a user arrived at and used our website, or a user's general location. Cookies cannot harm your computer and cannot contain any Malware.
For unregistered customer the following information is stored:
- the number of items in the shopping cart
- the preferable category layout
- the ID of the opened shopping cart
If a product is added to the shopping cart, the local storage will also contain:
- a list of those products added to cart
- your address which is automatically detected by IP
When you go to the checkout, the local storage will have:
- the billing and the delivery address entered during checkout
If you have created an account or have logged in, it will also have:
- a shopping cart session token
-no sensitive information such as your name, address or payment details are stored.
We also use analytical cookies to allow us to recognise and count the number of visitors to this website and see how our visitors move around the website when they are using it.
|Cookie Name|| Cookie Description||Cookie Expiry Time|
|_utma||Google Analytics tracks the number of visits you make to this site and the time of the first, the previous and the current visit you make. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.||2 Years|
|_utmb||Google Analytics tracks your activity on our site per session - the cookie takes a timestamp of the exact moment in time when a visitor enters a site.||30 Minutes|
|_utmc||Google Analytics cookie may be set for backwards compatibility.||End of Session|
Google Analytics tracks the type of site you have come from before visiting our site; for example, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link.
|_utmt||Used to throttle request rate.||10 Minutes|
|__cfduid||Used by the content network, Cloudflare, to identify trusted web traffic.||1 Year|
|PHPSESSID||To store a simple message when a form is submitted that can be displayed on a different page. If an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission. When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry.||End of Session|
|MCPopupSubscribed||Set by MailChimp to show you have signed up to our mailing list||3 Months|
|TawkConnectionTime||Manages visitor connection of the Tawk chat bot||End of Session|
|__tawkuuid||Visitor tracking for the Tawk chat bot||6 Months|
|cb-enabled||Used to record when a user has dismissed the notice to prevent it re-appearing on return visits||End of Session|
|_fbp||Facebook uses this to distinguish and keep track of each unique user||3 Months|
|_gcl_au||Used by Google Adsense to store and track conversions||3 Months|
|Database storage||Used to store data in the browser|
|Local storage||Used to store data in the browser|
If cookies are disabled on your computer it will mean that your shopping experience on our website will be limited to browsing and researching and you won't be able to add products to your basket and buy them.
Managing your cookies
Here is a guide to enable or disable cookies on the most popular internet browsers:
Mozilla Firefox for Windows PC or MAC OS
Google Chrome for Windows PC or MAC OS
Microsoft Edge on Windows PC or MAC
Microsoft Internet Explorer on MAC OS
Microsoft Internet Explorer on Windows PC
Safari on MAC OS
Safari on Windows PC
Opera on MAC OS
Opera on Windows PC
Netscape on MAC OS